10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or the way we handle your personal information, please contact our Privacy Officer at:
Privacy Officer
OZ Bond Cleaning
Email: officialozbondcleaning@gmail.com
Phone: +61416951736
Address: 16 Heathwood street Taigum 4018 Qld
And here is the complete, revised Privacy Policy content:
Privacy Policy
Effective Date: [Insert Date]
1. Introduction
OZ Bond Cleaning (referred to as "we," "us," or "our") is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing our website at https://ozbondcleaning.com/ or using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect personal information that is reasonably necessary for us to provide you with our bond cleaning and related services. The types of personal information we may collect include:
(a) Information You Provide to Us Directly:
Contact Details: Name, email address, phone number, and residential/service address.
Service Details: Information related to your cleaning booking, including property access details (e.g., key collection instructions, building codes), specific cleaning requirements, and preferred service dates.
Financial Details: Payment information (e.g., credit card details, which are processed securely via third-party providers and are not stored by us) and billing addresses.
Feedback: Information provided when you submit a review, testimonial, or respond to a survey.
(b) Information Collected Automatically:
When you visit our website, we may collect non-personal data such as:
IP address and geographical location.
Browser type and operating system.
Referring website address.
Pages viewed and the time spent on the site.
This information is collected through cookies and other tracking technologies and is primarily used for website analytics and improvement.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
To Provide Services: To schedule, deliver, and manage your bond cleaning service, including coordinating access to the property.
Communication: To respond to your enquiries, provide quotes, confirm bookings, and send service-related notifications (e.g., appointment reminders).
Billing and Administration: To process payments, manage our accounts, and maintain necessary business records.
Service Improvement: To analyze customer usage of our services and website to continually improve our offerings.
Marketing (Optional): To send you promotional materials, special offers, and information about new services, provided you have consented or we are otherwise permitted to do so. You may opt-out of these communications at any time (see Section 6).
4. Disclosure of Personal Information
We may disclose your personal information to third parties where necessary to operate our business and deliver our services, including:
Cleaning Contractors/Staff: We must share your service address, contact information, and property access details with the cleaners and contractors who perform the work.
Third-Party Service Providers: Such as payment processors, IT service providers, website hosts, and marketing agencies.
Landlords/Real Estate Agents: In some cases, to confirm access or finalise the service as part of a bond clean agreement.
Legal Requirements: Where required by law, court order, or governmental request (e.g., to law enforcement agencies).
We ensure that any third parties who receive your personal information are also committed to protecting your privacy.
5. Security of Your Personal Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. This includes:
Implementing physical security measures (e.g., secure document storage).
Employing electronic security measures (e.g., secure servers, firewalls, and data encryption).
Restricting access to personal information to necessary staff and contractors who are bound by confidentiality obligations.
6. Your Rights and Access to Information
Under the APPs, you have the right to:
Access: Request access to the personal information we hold about you.
Correction: Request that we correct any personal information we hold that is inaccurate, out-of-date, incomplete, irrelevant, or misleading.
Marketing Opt-Out: Withdraw your consent to receive direct marketing communications from us by using the "unsubscribe" link in the email or by contacting us directly.
We will not charge you for making an access or correction request, but we may charge a reasonable fee for providing you with access to your records.
7. Cookies and Tracking
We use "cookies" and similar tracking technologies to enhance your experience on our website, analyze site traffic, and understand user behavior. Cookies are small text files placed on your device.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.
8. Making a Complaint
If you believe that we have breached the Australian Privacy Principles, you may lodge a complaint by contacting our Privacy Officer using the details below. We will investigate your complaint and respond to you in writing within a reasonable time.
If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).
9. Changes to This Policy
We may update this Privacy Policy from time to time by publishing the revised version on our website. The updated policy will take effect from the date of publication. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or the way we handle your personal information, please contact our Privacy Officer at:
Privacy Officer
OZ Bond Cleaning
Email: officialozbondcleaning@gmail.com
Phone: +61416951736
Address: 16 Heathwood street Taigum 4018 Qld
© All Rights Reserved.